Outstanding third Party Claim

Good day,

Claim number: ***// Date of loss: 10/02/2023.

I need feedback regarding the third party I submitted for my vehicle. I have been liaising with the claim handler: Cynthia Maseko. She submitted the proposed settlement to her manager: Simone Naidoo - this has been sitting with her for over a month for authorization meanwhile my car is damaged (due to no fault on our part). I followed up multiple times and nothing is forthcoming from management. We have handed over all documents and comp**** with all their requests, however, they are yet to fix the damages caused by their insured client.

The service I am receiving is extremely concerning.

Please follow up and feedback on this disastrous service I have received from your claims and legal departments.