Outstanding refund and underpayment

Disgusting. If Sumandren Govender is still working for this Group (at Budget Ins.) then there is definitely no performance review but overall poor performance. I requested a cancellation of a value added cover on 17 February 2015 for two reasons: 1) I cancelled in 2004 when I sold the vehicle but was not effected and 2) I was double insured by another insurer of the same group since 2011. Failure to cancel and doubly insuring is a sign of inefficiency and greed. But, since I noticed the discrepancy I was refunded only half of the funds. There was not even an explanation. In addition to non payment a portion of the time claimed has not been paid and there is no explanation. After noticing this I called Sumandren. Since March till today the balance is unpaid. There are so many excuses involving finance, management, etc. I have been promised since the last two weeks that the money will be paid but in vain. Now I have to resort to a platform that will possibly help to resolve this before I refer the matter to the ombudsman. What the officials and the company don't realise is that hours of my time and airtime have been unduly wasted by the follow up. They must pay for these too. I****s