MT
Millicent T
1 reviews | Active since Aug 2010
12 Feb 2026, 15:01
Ongoing Lack of Communication on My Claim
I am writing to formally complain about the handling of my claim, which has been pending since Tuesday, 10 February 2026.
I was assaulted and had my phone ******, and I have explained how traumatic this experience has been. I rely on my phone for work and have repeatedly asked the person handling my claim to contact me, but my requests and emails have been ignored.
The lack of communication is extremely distressing and unprofessional. I urgently request assistance and a call so this matter can be resolved.
Kind regards,
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Telesure Investment Holdings's replyOfficial
12 Feb 2026, 15:28Good day Miss M Tsela,
We are sorry that you went through such a traumatic experience.
We acknowledge receipt of your complaint has have escalated it to the relevant team to assist you urgently.
Kind regards,
The Telesure team
We are sorry that you went through such a traumatic experience.
We acknowledge receipt of your complaint has have escalated it to the relevant team to assist you urgently.
Kind regards,
The Telesure team
Telesure Investment Holdings's reply12 Feb 2026, 15:28
Official
Good day Miss M Tsela,
We are sorry that you went through such a traumatic experience.
We acknowledge receipt of your complaint has have escalated it to the relevant team to assist you urgently.
Kind regards,
The Telesure team
We are sorry that you went through such a traumatic experience.
We acknowledge receipt of your complaint has have escalated it to the relevant team to assist you urgently.
Kind regards,
The Telesure team