not the telesure way

The current service I am receiving from the telesure group is not up to standard and I am not use to this kind of service from them. I had been in an accident on 6 November 2015. My insurance settled my claim. However the Recovery Department is not assisting me in recovery my excess. I have provided the recovery department with all the contact details of the third party including his mother. No one of the recovery department has ever made contact with him. Not even a letter. The third party is not taking me serious but he will take it serious when contacted by the legal department. This is not the telesure way because this company pride themselves of the service they render to their client. I want to be contacted by a manager of the recovery department.<br> <br> Thank you<br> <br> Mr Uys