Non Payment of An Approve Warranty Claim

Poor service from Tihsa, who refuses to finalize the payment of my approved claim for over a week (Payment of the *** [#***). I am now carless as I am unable to get my car back from the dealership due to non payment on their part. Their telephone lines go unanswered for hours and hours on end. When you ultimately do go through after 2 hours, agents are clueless of their processes and keep asking you documents (invoices) you already sent. When you send email to the person who is dealing with directly dealing with your claim (Anele Nunwana), he simply ghosts you.