JW
Janek W
1 reviews | Active since Jul 2016
23 May 2024, 15:27
Non-Acknowledgement of Legal Documents : Claim of Excess.
Ms. J Solomons was sent documents by e-mail 15th this month and despite two follow up and simply ackowledgement of receipt of the claim A& G Claim number ***3. Kind regards Janek Wilimiec
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Replies (7)0
Replies (7)
Telesure Investment Holdings's replyOfficial
23 May 2024, 15:35Good day Mr J Wilimiec.
We are sorry to hear about the service you have received.
We acknowledge your complaint and have escalated to the relevant team to contact you with feedback.
Kind regards,
The Telesure team
We are sorry to hear about the service you have received.
We acknowledge your complaint and have escalated to the relevant team to contact you with feedback.
Kind regards,
The Telesure team
Telesure Investment Holdings's reply23 May 2024, 15:35
Official
Good day Mr J Wilimiec.
We are sorry to hear about the service you have received.
We acknowledge your complaint and have escalated to the relevant team to contact you with feedback.
Kind regards,
The Telesure team
We are sorry to hear about the service you have received.
We acknowledge your complaint and have escalated to the relevant team to contact you with feedback.
Kind regards,
The Telesure team
JW
Janek W's updateReviewer Update
23 May 2024, 15:41Thank you I hope that would be take place in the next 12 hours. Kind regards
JW
Janek W's update23 May 2024, 15:41
Reviewer Update
Thank you I hope that would be take place in the next 12 hours. Kind regards
Telesure Investment Holdings's replyOfficial
23 May 2024, 15:44You welcome Mr Willimiec.
Telesure Investment Holdings's reply23 May 2024, 15:44
Official
You welcome Mr Willimiec.
JW
Janek W's updateReviewer Update
23 May 2024, 15:56No direct detail provided as to when you will commit to when you will revert. Poor sign to me.
JW
Janek W's update23 May 2024, 15:56
Reviewer Update
No direct detail provided as to when you will commit to when you will revert. Poor sign to me.
Telesure Investment Holdings's replyOfficial
24 May 2024, 08:48Good day Mr. Willimiec.
Your complaint has been escalated to the management team and you will receive a call during before the close of business today.
Kind regards,
The Telesure team
Your complaint has been escalated to the management team and you will receive a call during before the close of business today.
Kind regards,
The Telesure team
Telesure Investment Holdings's reply24 May 2024, 08:48
Official
Good day Mr. Willimiec.
Your complaint has been escalated to the management team and you will receive a call during before the close of business today.
Kind regards,
The Telesure team
Your complaint has been escalated to the management team and you will receive a call during before the close of business today.
Kind regards,
The Telesure team
JW
Janek W's updateReviewer Update
24 May 2024, 14:12Through my own endeavours by calling the relevant call centre Mr. Bakiti Tshabalal assisted me and resolved two different matters including this one.
Kudoes go to him . He is indeed an asset to your company he helped resolve a second pending matter too. Plse note he comes highly recommended!
Kudoes go to him . He is indeed an asset to your company he helped resolve a second pending matter too. Plse note he comes highly recommended!
JW
Janek W's update24 May 2024, 14:12
Reviewer Update
Through my own endeavours by calling the relevant call centre Mr. Bakiti Tshabalal assisted me and resolved two different matters including this one.
Kudoes go to him . He is indeed an asset to your company he helped resolve a second pending matter too. Plse note he comes highly recommended!
Kudoes go to him . He is indeed an asset to your company he helped resolve a second pending matter too. Plse note he comes highly recommended!
Telesure Investment Holdings's replyOfficial
24 May 2024, 14:21Thank you for the feedback Mr Wilimiec's. We are glad your experience turned positive. We will be sure to let Bakiti know about your compliment.
Telesure Investment Holdings's reply24 May 2024, 14:21
Official
Thank you for the feedback Mr Wilimiec's. We are glad your experience turned positive. We will be sure to let Bakiti know about your compliment.