XS
Xoli S

1 reviews | Active since Sept 2016

01 Dec 2016, 12:32

No Response, No service

<p>The insurance appointed a repairer that didn't do a good job earlier in the year, it took over four months for them to acknowledge that and take my vehicle in for rectification. My car has been sitting with the repairers for over 2 months and I'm not getting any joy. My vehicle had to go to the agent for mechanical issues and It's been over three weeks now sending emails, calling etc to Louise Fortuin, Bruce Sheinuk, Louis Lues, for them to either decline or authorise the claim but all they do is read my emails and ignore me. Is that how they treat they're clients. I feel sorry for anyone who is doing business/insured with telesure, sh*t service actually they have no service at all. YO'LL SHOULD BE ASHAMED OF YOURSELF GETTING PAID FOR DOING NOTHING.</p>

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Replies (2)
Telesure Investment Holdings
Telesure Investment Holdings's reply02 Dec 2016, 11:09
Official

Dear Xolile

Please accept our apology for the delay in our response

Kindly be advised that the matter has been escalated to the Business Manager of the Assessing department. We further note that contact was made with you yesterday as well

Please accept our apology once again for the inconvenience caused

Kind Regards

The Telesure Team

XS
Xoli S's update14 Dec 2016, 08:52
Reviewer Update

To this day nothing has been done to my car, its still standing at ford. I have no vehicle to use. Telesure is taking me for a ride. Ridiculous service