No Help

I am at my wits end with this situation.

My mother has been without a car for over a month, while you keep changing stories at every whim. Is this the kind of service I should expect on my upcoming warranty and service policy?

If you look at the trail of the email:

1. On the 21st May 2024 you were only missing the copy of the service record. See Below email from you your company. 2. I sent that information to you on the 11th June 2024 (See below) 3. I then shared a further report as received from Grand Central Motors – Jeep in Midrand on the 13th June 2024

My question is whether I must bring the service book to you? You don’t even have the decency to call my mother – pensioner!!!! Have you seen her ID number to establish rapport? You call an elderly person, not just send an email. There is not even a person linked on the email?