1 reviews | Active since Jul 2016

18 Oct 2022, 21:06

No FEEDBACK FROM TELESURE IJN 2 YEARS

This was my answer to Telesure in August 2020. I had no feedback after that. 12 Aug 2020, 20:29

I have called Telesure today to provide them with the info that they have requested and i was informed that the third party is claiming that i caused the accident. Up to today he has still still not provided telesure with any of the documentation that they requested. He is also not responding to their phone calls. I was then told that the i will be informed brought up to date after 6 months have past. This is totally unaceptable because 1) according to this natis system no drivers licence was issued under his id no and he could not produce the drivers licence when i requested it on the accident scene. 2) the vehicle he was driving did not have a vehicle licence disc on it and he could not produce it when i requested it. 3) he did not report the accident to the SAPS as required by law. 4) If i am the quilty party he would have by now claimed from me to fix his vehicle and he would have requested my details at the accident scene which he did not. So therefore i expect Telesure to reimburse my excess of R8000 as this person is clearly not going to respond to them .

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Replies (2)
Telesure Investment Holdings
Telesure Investment Holdings's reply20 Oct 2022, 15:22
Official
Hi Daniel,

We acknowledge receipt of your complaint.

Our team will be in contact with you to discuss your concerns.

Kind Regards,
The Telesure Team
Telesure Investment Holdings
Telesure Investment Holdings's reply24 Oct 2022, 15:40
Official
Hi Daniel,

Our team are unable to trace your policy with the details provided.

Please send us a private message with your policy number.

Kind Regards,
The Telesure Team