tS
teresa S

1 reviews | Active since Feb 2014

12 Aug 2016, 05:17

NO debit DONE

<p>LAST FRIDAY, I CALLED BUDGET INSURANCE AND UPDATED MY BANK DETAILS.</p> <p>I CONFIRMED THAT I NEEDED COVER FOR 1 VEHICLE AND NOT TWO. MY POLICY WAS UPDATED/AMENDED. THEN THE DEBIT WAS SUPPOSED TO HAVE HAPPENED FROM THE "NEW BANK ACCOUNT". THAT DIDNT HAPPEN. I HAVE BEEN CALLING BUDGET ALMOST DAILY TO CONFIRM THE DEBIT ORDER-and everytime we pick up that the consultants were still trying to debit the OLD bank account, or splitting the debit orders from both the old and new bank account. This process has been REALLY FRUSTRATING-and the debit order still hasnt happened?????</p> <p>MANAGEMENT INTERVENTION IS REQUIRED.</p>

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Replies (1)
Telesure Investment Holdings
Telesure Investment Holdings's reply12 Aug 2016, 10:38
Official

Thank you for bringing this matter to our attention

We note that you have been contacted today by our underwriting department; we will in addition escalate the matter to management to ensure that everything is now in order and according to your specifications.

Please accept our sincere apologies for all the frustration and inconvenience caused.

Kind Regards

The Telesure Team

Best regards,