No communication regarding reimbur*****t due to me

On 10 May 2021 I was rear-ended and subsequently had to have repairs done - which were done and I paid the excess amount myself as I had not at that point received anything regarding the third party claim status.

22 July 2021 I was informed by Telesure that it had made contact with the third parties insurance provider and they would be going ahead with the recovery.

I have followed up telephonically about a month ago and it was apparently in the system and had been assigned to a person in their recoveries department to finalise. Nothing since.

Now, nearly two months later and I have had no confirmation to indicate if ANYONE is actually working to finalise the matter so I can be reimbursed for the money I had to fork out of my own pocket!

Surely it can't take this long!