NJ
Nureza J
1 reviews | Active since Apr 2021
13 Apr 2021, 09:56
NO COMMUNICATION LACK OF URGENCY
Motor vehicle accident ***1 vs Adrian Jochelson. I have been extremely let down by the lack of communication adn urgency by the FFW third party claims division run by "Telesure". I have been calling and sending emails myself for updates. I never get feedback unless I call which is costly and since I paid R5400k in excess I cannot afford the use of airtime. I just want to know : IS THIS LACK OF URGENCY PART OF THE TELESURE BUSINESS CULTURE because in that way FFW NEED TO REVIEW THEIR SLA IN PLACE.
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Replies (4)0
Replies (4)
Telesure Investment Holdings's replyOfficial
13 Apr 2021, 10:47Hi Nureza,
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Telesure Team
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Telesure Team
Telesure Investment Holdings's reply13 Apr 2021, 10:47
Official
Hi Nureza,
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Telesure Team
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Telesure Team
NJ
Nureza J's updateReviewer Update
13 Apr 2021, 11:02Thank you.Claims advisor called and provided information needed.
NJ
Nureza J's update13 Apr 2021, 11:02
Reviewer Update
Thank you.Claims advisor called and provided information needed.
NJ
Nureza J's updateReviewer Update
13 Apr 2021, 14:12Dear Telesure
Again I am left reeling. After the phone call advising me on the next step I received an email confirming the letter of demand has been sent to the third party insurance. But you cannot copy me into the correspondence. This does not pacify me at all, it does not allow for transparency and at this moment I am feeling as if there is something Telesure is hiding? I have a right to know what is going on? If not, who at the Ombudsman deals with this as I feel that either you don't bother to follow up on excess recovery or you get offer and simply tell the clients you got nothing and never pay their excess back?
Again I am left reeling. After the phone call advising me on the next step I received an email confirming the letter of demand has been sent to the third party insurance. But you cannot copy me into the correspondence. This does not pacify me at all, it does not allow for transparency and at this moment I am feeling as if there is something Telesure is hiding? I have a right to know what is going on? If not, who at the Ombudsman deals with this as I feel that either you don't bother to follow up on excess recovery or you get offer and simply tell the clients you got nothing and never pay their excess back?
NJ
Nureza J's update13 Apr 2021, 14:12
Reviewer Update
Dear Telesure
Again I am left reeling. After the phone call advising me on the next step I received an email confirming the letter of demand has been sent to the third party insurance. But you cannot copy me into the correspondence. This does not pacify me at all, it does not allow for transparency and at this moment I am feeling as if there is something Telesure is hiding? I have a right to know what is going on? If not, who at the Ombudsman deals with this as I feel that either you don't bother to follow up on excess recovery or you get offer and simply tell the clients you got nothing and never pay their excess back?
Again I am left reeling. After the phone call advising me on the next step I received an email confirming the letter of demand has been sent to the third party insurance. But you cannot copy me into the correspondence. This does not pacify me at all, it does not allow for transparency and at this moment I am feeling as if there is something Telesure is hiding? I have a right to know what is going on? If not, who at the Ombudsman deals with this as I feel that either you don't bother to follow up on excess recovery or you get offer and simply tell the clients you got nothing and never pay their excess back?
Telesure Investment Holdings's replyOfficial
22 Apr 2021, 15:24 Hi Nureza,
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Telesure Team
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Telesure Team
Telesure Investment Holdings's reply22 Apr 2021, 15:24
Official
Hi Nureza,
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Telesure Team
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Telesure Team