Nightmare on Claim street

The level of incompetence at that company is beyond me, you get emails from their staff and they never acknowledge responses to email or even have the decency to notify you when a staff member is out of office like any other normal company. I submitted a claim 3 weeks ago, the matter should have been finalised this week but my email response has been sitting gathering dust for a week only to be found today. Dealing with TIH has been a nightmare wow.