ZB
Zuraan B
1 reviews | Active since Jul 2022
15 Aug 2023, 19:43
Netbank insurance telesure stress
Where do start, I had a accident on 06/07/23 my car's bumper and grill got damaged, and my car is still at the panel beaters today is 15/08/23 I'm a understanding person but the communication is so poor from my claim handler, Shaslee Shic that just keeps on avoiding me, not even a email from her, for me this is very very poor service, I have to call them everyday to follow up on the progress of my claim, today I was promised that she will send me email which she didn't regarding a courtesy vehicle i was suppose to get last week Thursday already, and launching a complain at the complaints department is this as useless as the people I have to keep on running after to get answers, I must say I am deeply disappointed in the service of my insurance NETBANK INSURANCE TELESURE👎👎👎👎
Helpful (0)
Replies (7)0
Replies (7)
Telesure Investment Holdings's replyOfficial
16 Aug 2023, 08:16Good day Zuraan, thank you for contacting us.
We are sorry for the service that you have received and will get the relevant department to contact you.
Regards
The Telesure team
We are sorry for the service that you have received and will get the relevant department to contact you.
Regards
The Telesure team
Telesure Investment Holdings's reply16 Aug 2023, 08:16
Official
Good day Zuraan, thank you for contacting us.
We are sorry for the service that you have received and will get the relevant department to contact you.
Regards
The Telesure team
We are sorry for the service that you have received and will get the relevant department to contact you.
Regards
The Telesure team
ZB
Zuraan B's updateReviewer Update
16 Aug 2023, 08:26Lets see if that will happen today, cause I'm so frustrated at the moment, I have over a hundred minutes that I used up staying on the line to get hold of anyone for answers and I can't buy minutes on my contract sim so all I ask for is communication via phone or email so that I just have a clue about whats going on
ZB
Zuraan B's update16 Aug 2023, 08:26
Reviewer Update
Lets see if that will happen today, cause I'm so frustrated at the moment, I have over a hundred minutes that I used up staying on the line to get hold of anyone for answers and I can't buy minutes on my contract sim so all I ask for is communication via phone or email so that I just have a clue about whats going on
Telesure Investment Holdings's replyOfficial
16 Aug 2023, 08:39Good day Zuraan
You will be contacted during the course of the day
Regards
Telesure team
You will be contacted during the course of the day
Regards
Telesure team
Telesure Investment Holdings's reply16 Aug 2023, 08:39
Official
Good day Zuraan
You will be contacted during the course of the day
Regards
Telesure team
You will be contacted during the course of the day
Regards
Telesure team
ZB
Zuraan B's updateReviewer Update
16 Aug 2023, 08:53- I phoned them now, what surprised me is that they are looking to buy a aftermarket bumper to replace an original bumper and that is unacceptable, I'm waiting for a call from the assessor to explain to me the reason for that being, there is no aftermarket bumper that will fit on the golf 7 gti clubsport I suggest they get the original from the agents that has it in stock in rustenburg
ZB
Zuraan B's update16 Aug 2023, 08:53
Reviewer Update
- I phoned them now, what surprised me is that they are looking to buy a aftermarket bumper to replace an original bumper and that is unacceptable, I'm waiting for a call from the assessor to explain to me the reason for that being, there is no aftermarket bumper that will fit on the golf 7 gti clubsport I suggest they get the original from the agents that has it in stock in rustenburg
Telesure Investment Holdings's replyOfficial
16 Aug 2023, 09:06Good day Mr Z Bosman
Your complaint has been escalated to the relevant department to assist you and they will contact you to assist.
Regards
Telesure team
Your complaint has been escalated to the relevant department to assist you and they will contact you to assist.
Regards
Telesure team
Telesure Investment Holdings's reply16 Aug 2023, 09:06
Official
Good day Mr Z Bosman
Your complaint has been escalated to the relevant department to assist you and they will contact you to assist.
Regards
Telesure team
Your complaint has been escalated to the relevant department to assist you and they will contact you to assist.
Regards
Telesure team
ZB
Zuraan B's updateReviewer Update
16 Aug 2023, 16:10Another day without a car and no call from either assessor or Shaslee
ZB
Zuraan B's update16 Aug 2023, 16:10
Reviewer Update
Another day without a car and no call from either assessor or Shaslee
Telesure Investment Holdings's replyOfficial
17 Aug 2023, 08:28Good day Mr Z Bosman
We are sorry that you have not been contacted, a reminder email has been sent to the relevant department to contact you urgently.
Regards
The Telesure team
We are sorry that you have not been contacted, a reminder email has been sent to the relevant department to contact you urgently.
Regards
The Telesure team
Telesure Investment Holdings's reply17 Aug 2023, 08:28
Official
Good day Mr Z Bosman
We are sorry that you have not been contacted, a reminder email has been sent to the relevant department to contact you urgently.
Regards
The Telesure team
We are sorry that you have not been contacted, a reminder email has been sent to the relevant department to contact you urgently.
Regards
The Telesure team