Nedbank Tihsa insurance ****

I am having so much anxiety about my claim as it stands I dont even know where my car is now a car I paid close to R**** for and I have 7 days having put a claim till today the "assessor" has not seen my car or the report of the car. I am told I must submit my claims history and proof of past cancelled history, why was this information not required when joining the insurer (Nedbank Insurance" now while I am stress I must run around and get airtime to call past insurance companies to send me documents that could have been submersible when joining Nedbank.