Lack of communication regarding my insurance claim

<p>My husband was involved in a car accident on the 23rd of Feb '17, I called at 8:00am on the 24th of Feb to put in an insurance claim and while speaking to Monique James the call cut. She didnt bother to contact me back and we called again and spoke to Ayisha Suliman at 08:50 same thing happend. I spoke to Sinelo Mashaba later at about 12:30 and requested that she allows me to speak to her manager. I only had to call again Monday morning to find out that it takes 2 days before a manager can call you back from Shurigh Meyer call ref ( ********** 44/1). I did manage to speak to a manager by the name of Alishaa Vuthilingman who has not been helpful at all as I requested that she retrieves a call when I took up the policy to see if I was told about the courtesy car. Me and husband have not had feedback about our vehicle and how long it will take for it to be fixed (its been TWO WEEKS). We do not have a car to go around. I have never ever missed a payment and this is the service I am getting from this insurance company which i have always known as UNITY INSURANCE however I am dealing with Telesure consultants. Please make sure that you expedite my claim and provide me with the vehicle to go by as it looks like this process is taking forever with the lack of feedback causing more confusion on.</p>