Lack of communication

I have already complained once on this platform and here I find myself again. First time complained about lack of communication on what is happening with my claim, interest on telesure side was taken for about 2 times where they would call and tell me what is happening and now we back to square one where no communication is evident at all, if I don't call them they don't bother. Even when I do call its the same thing being said its send to the attorneys because the other party is not cooperating, please explain to me how is that my fault. We trusted to get our money back yet this is how we must sit and beg, I can't always be calling, we have lives too and to sit on a call while being transferred numerous times is frustrating and very time consuming. Please let's be blunt enough and tell me whether I am going to recieve my money back or not because if not then what actually was the use or is the use of telesure.