Junior Kufelo is giving Telesure a bad Name!!!

Junior Kufelo at Greenstone Renew-it who is the assessor from Telesure. Has given me nothing but empty promises. My car was repaired and and I collected it on the 10th of September 2018. I went back in the following 2 weeks , to complain about my front door locking system and window wiper water bottle. Junior assessed it and promised to sort out the authorisation and call me back when it's ready. I've been calling on weekly basis and He would say He will follow up with Lesharn from Greenstone and email then the request. I called Lisharn today to check on the progress of my complaints and she said she has not yet received any communication from Junior. Till today no communication and emails discussing the progress. In my telephonic conversation today and I was made to hold for 20 mins for him and He refused to talk to me and didn't get back to me. I called his manager and his phone went to voicemail. His manager is Mani Boshof. I left a voice message and I'm still waiting for response.