Is this how Telesure Resolutions department treats all their customers. 7782

I have a 10 month old claim with Budget Insurance which they refer to their dedicated assessment center on the East Rand for a second assessment. After their report some items was left out on the report other items was replaced with entry level equipment and a very top end expensive audio system was marked as working ok and taken of replacement list. So was other items that was damaged and lighting damaged reports from repair shops marked as wear and tear by Telesure assessment center. I than asked for a 3 party assessment as I seen these items faulty but the assessment was refused by Budget and they did not accept the assessment documentation I handed in from 2 outside assessments. Than 2 months ago I reported the matter to Telesure Resolutions department with all these documents and received a phone call 2 weeks later from a lady telling me the very same settlement as before stay in place as she found no reason for any of my complaints and she closing the file. Since after many phone attempts and emails no response from Resolution development. I think it is a disgrace to be treated like this not even trying to resolve the matter but it was good to collect my debit order for 15 years.