Insurer that does not pay when it counts!
<p>Our house was broken into onthe 27th of March, one of our vehicle keys were ******, to date this insurer, has found numerous excuses to not pay the outstanding, from docs missing to supervisors not being in office, to agents being on holiday, to calling us, but we not answering.... the dealership i took my vehicle to insisted on cash due to the poor payment record of this insurer...time to move on!</p>
We acknowledge receipt of your complaint.
According to the information at our disposal; several follow up's were made with you regarding supplying us with the police report. When the police report was recieved; the items that you were claiming for were not noted on it. We then requested that you have it added to the list of ****** items in order for us to process your claim further.
We further note that as per your latest communication had with the claims consultant; you will be providing us with the invoice as the items has been replaced.
As soon as we receive the above; we will be placed in a position to finalise your claim.
Trust you will find the above in order.
Kind Regards
The Telesure Team
We acknowledge receipt of your complaint.
According to the information at our disposal; several follow up's were made with you regarding supplying us with the police report. When the police report was recieved; the items that you were claiming for were not noted on it. We then requested that you have it added to the list of ****** items in order for us to process your claim further.
We further note that as per your latest communication had with the claims consultant; you will be providing us with the invoice as the items has been replaced.
As soon as we receive the above; we will be placed in a position to finalise your claim.
Trust you will find the above in order.
Kind Regards
The Telesure Team