Insurance ***** and Non-compliance with FSCA regulations

The assessor coercing witnesses to make false statements in the order to avoid paying out insurance claim.

The assessor who assessed the vehicle is Nigel Peplouw and the relevant loss adjustor who validated the claim is Japie Mathysen.

The assessor also made me sign documents that were not filled in with any information. He took advantage of my mental state after I suffered a frontal lobe injury in the accident.

FAIS Act and General Code of Conduct states

Section 7(2) of the Code states that, “No provider may in the course of the rendering of a financial service request any client to sign any written or printed form or document unless all details required to be inserted thereon by the client or on behalf of the client have already been inserted.”

This implies that you may not request a client to sign a blank application form that you complete later on behalf of the client. You may complete a form for a client, but the client must check the information and sign the form.

A document should also not be dated after a client has signed it. Best practice is to return a signed form to a client by e-mail, so there is a record of communication with the client, and then destroy the incomplete copy.

The penalties of noncompliance with the FAIS Act are steep. Offenders face fines of up to R1 million and/or imprisonment for up to 10 years, as well as the withdrawal of the FSP’s licence or debarment of a representative. All staff in an FSP must therefore be aware of the seriousness and possible implications if a client signs a blank or incomplete form and fulfil their duty to comply with this provision.