1 reviews | Active since Jul 2017
Insurance claim with a taxi
<p>Hi</p> <p>So i have spent well over a year to get some level of respect from this company i must say your service is amongst the dumbs.I would love to meet the CEO of the company and just show him the log of rude comments Winile Nxumalo made against me or the numerous lies Kapesh Singh had bout claims sent to some random attorney in rosebank that you can never get ahold of.Any way considering you guys are yapping away about your day and my premium supports your daily expenses i thought it would be great to share to the public and your supervisors my experience.After my accident Budget wasted no time in insuring the car was fixed..no pun intended but low and behold Budget could not figure out who does a legal claim on a hit and run incident i eventually land up with Telesure..After some long lie going on about why the claim took so long i eventually put the dots together and figured they havent done any work on the claim.Then Winnile Nxamulo asks if she should call me and gimme an update...obviously because i requested it so im guessing i have an understanding of custormer service..she got someone to call in and claim ,cause its a civil claim ,that they contacted the taxi owner and he has started paying the instalments.Which wont make sense why they would agree but according to Winnile the driver first had insurance on a brand new quantum but after some time did not have insurance.Then according to her no it takes time for these things to happen at minimum 6 months but the money will be paid.After that episode i got a call from Kapesh Singh who i thought was a decent respectable individual with intergrity and i thought he was honest about the fact that the matter was with the attorneys and the claim will go to court..that was until his rude remark and his quick manueve to send an apology letter for his remark and shortly after i am put through to Thabo of legal who up until March 2017 has not said a word and this accident happend in ********** 6.So its out in the open and customers will ask why your premiums are low and yet if a monthly premium is missed you are quick to take legal action?I am waiting</p>
Thank you for your feedback.
We will be in contact to address your concerns.
Regards,
The Telesure Team
Thank you for your feedback.
We will be in contact to address your concerns.
Regards,
The Telesure Team
