NL
Nokulunga L
1 reviews | Active since Sept 2024
21 Jan 2025, 18:12
I want my car the way it was not the ripped one looking like try making it
Before you call someone a lair .please check yourself out. From day 1 insurance has been telling me that my car ia at auctions auto storage there waiting for assessment and investigation, were I got a call the second week from auto magic that they have the car for repairs and my contact details were from first for women , today I got a call that my claim has been declined and I have 48 hours to get my car. I go there immediately after work only to find my car stripped in to pieces where the guy doing the investigation (Carel),as the call center agents gave me assurance that no work will be done until investigation is over. The way the car is stripped .it is missing parts that were not demage even the guy auto repairs agreed. My car was drivable because I was told by you guys to get a truck for it.that thing is not a car anymore it has not parts left. Please bring back my car the way you took it not what I saw today. I even took pictures compare to the ones I took before and please don't reply with someone will contact you because it is not the first time I am posting and no 1 contacted me.
Helpful (0)
Replies (10)0
Replies (10)
Telesure Investment Holdings's replyOfficial
22 Jan 2025, 07:25Good day Nokulunga.
We are disappointed to hear about your service experience. We will arrange for the team to be in contact with you.
Kind regards,
The Telesure team
We are disappointed to hear about your service experience. We will arrange for the team to be in contact with you.
Kind regards,
The Telesure team
Telesure Investment Holdings's reply22 Jan 2025, 07:25
Official
Good day Nokulunga.
We are disappointed to hear about your service experience. We will arrange for the team to be in contact with you.
Kind regards,
The Telesure team
We are disappointed to hear about your service experience. We will arrange for the team to be in contact with you.
Kind regards,
The Telesure team
NL
Nokulunga L's updateReviewer Update
22 Jan 2025, 09:29As I was saying that no will call me and I can not pick up a car like that today.
NL
Nokulunga L's update22 Jan 2025, 09:29
Reviewer Update
As I was saying that no will call me and I can not pick up a car like that today.
Telesure Investment Holdings's replyOfficial
22 Jan 2025, 09:41Good day Nokulunga.
We have escalated your complaint to the team that needs to assist you and they will be in touch with you.
Kind regards,
The Telesure Team
We have escalated your complaint to the team that needs to assist you and they will be in touch with you.
Kind regards,
The Telesure Team
Telesure Investment Holdings's reply22 Jan 2025, 09:41
Official
Good day Nokulunga.
We have escalated your complaint to the team that needs to assist you and they will be in touch with you.
Kind regards,
The Telesure Team
We have escalated your complaint to the team that needs to assist you and they will be in touch with you.
Kind regards,
The Telesure Team
NL
Nokulunga L's updateReviewer Update
22 Jan 2025, 12:06Honestly I see this posting of mine won't go anywhere because now you told the will escalate when the call but the plane beaters is tell me they will tow that thing home. You not making updates like you said you would. Why are tgey towing it now when it was drivable when it went there and drove it days before collection
NL
Nokulunga L's update22 Jan 2025, 12:06
Reviewer Update
Honestly I see this posting of mine won't go anywhere because now you told the will escalate when the call but the plane beaters is tell me they will tow that thing home. You not making updates like you said you would. Why are tgey towing it now when it was drivable when it went there and drove it days before collection
Telesure Investment Holdings's replyOfficial
22 Jan 2025, 12:15Good day Nokulunga.
Your complaint has been escalated to the team that can assist you.
They are busy with their investigation in order to provide you with answers and they will give you a call with feedback.
Kind regards,
The Telesure Team
Your complaint has been escalated to the team that can assist you.
They are busy with their investigation in order to provide you with answers and they will give you a call with feedback.
Kind regards,
The Telesure Team
Telesure Investment Holdings's reply22 Jan 2025, 12:15
Official
Good day Nokulunga.
Your complaint has been escalated to the team that can assist you.
They are busy with their investigation in order to provide you with answers and they will give you a call with feedback.
Kind regards,
The Telesure Team
Your complaint has been escalated to the team that can assist you.
They are busy with their investigation in order to provide you with answers and they will give you a call with feedback.
Kind regards,
The Telesure Team
NL
Nokulunga L's updateReviewer Update
22 Jan 2025, 13:29Thanks the panel beater Said they are reassembling the car .can the scratc I asked him about be removed as it is not the on the pictures I took before uploading after the accident they weren't there and any broken pieces of area that where not be demaged be the same as I show yesterday and on the pictures I took and I hope the quote will still be the same where I was quoted before with no other demages added from the stripping of the car which everyone is saying they didn't know about
NL
Nokulunga L's update22 Jan 2025, 13:29
Reviewer Update
Thanks the panel beater Said they are reassembling the car .can the scratc I asked him about be removed as it is not the on the pictures I took before uploading after the accident they weren't there and any broken pieces of area that where not be demaged be the same as I show yesterday and on the pictures I took and I hope the quote will still be the same where I was quoted before with no other demages added from the stripping of the car which everyone is saying they didn't know about
Telesure Investment Holdings's replyOfficial
22 Jan 2025, 13:42You welcome Nokulunga.
We have forwarded your above request to the team to assist.
Kind Regards,
The Telesure Team
We have forwarded your above request to the team to assist.
Kind Regards,
The Telesure Team
Telesure Investment Holdings's reply22 Jan 2025, 13:42
Official
You welcome Nokulunga.
We have forwarded your above request to the team to assist.
Kind Regards,
The Telesure Team
We have forwarded your above request to the team to assist.
Kind Regards,
The Telesure Team
NL
Nokulunga L's updateReviewer Update
22 Jan 2025, 13:54Please let me know how did they assemble the car as no one is sharing recordings I requested and no updates . How and why did they unassembled it during investigation as I was told many times that it wouldn't because I don't want a has been been ripped apart, something is gonna go wrong some big demage
NL
Nokulunga L's update22 Jan 2025, 13:54
Reviewer Update
Please let me know how did they assemble the car as no one is sharing recordings I requested and no updates . How and why did they unassembled it during investigation as I was told many times that it wouldn't because I don't want a has been been ripped apart, something is gonna go wrong some big demage
Telesure Investment Holdings's replyOfficial
22 Jan 2025, 13:57Good day Nokulunga .
We are sorry about the frustration that has been caused, and the complaint has been escalated to the assessing manager to assist.
Kind regards,
The Telesure Team
We are sorry about the frustration that has been caused, and the complaint has been escalated to the assessing manager to assist.
Kind regards,
The Telesure Team
Telesure Investment Holdings's reply22 Jan 2025, 13:57
Official
Good day Nokulunga .
We are sorry about the frustration that has been caused, and the complaint has been escalated to the assessing manager to assist.
Kind regards,
The Telesure Team
We are sorry about the frustration that has been caused, and the complaint has been escalated to the assessing manager to assist.
Kind regards,
The Telesure Team
NL
Nokulunga L's updateReviewer Update
22 Jan 2025, 16:07I don't want a ripped assed car the same way I was given assurance by many people in the company the it would not to ripped open. Please as the lady from the panel beater is there is a problem since put together one I didn't know and I am still waiting for the recordings I'm not getting updates.on thing I post
NL
Nokulunga L's update22 Jan 2025, 16:07
Reviewer Update
I don't want a ripped assed car the same way I was given assurance by many people in the company the it would not to ripped open. Please as the lady from the panel beater is there is a problem since put together one I didn't know and I am still waiting for the recordings I'm not getting updates.on thing I post