How much longer will this take?

On 18th Feb 2022, my hubby was involved in an accident while driving my vehicle, someone had hit him from behind. She was a very irresponsible human being, who didn't care about the consequences of her actions, fast forward the story, after more than a month and lots of pushing from my end, First for Women finally called me to move on with the 2rd party claim. Its nearing 2 months since the accident, and having sent in my final claim form more than a week ago, I was told payment takes 5-7 days, to date no payment received. I am absolutely irate as when I asked for feedback and/or proof of payment I was told TIH is within the turn around time, that has passed, and further to that, will they only attend to an issue after the turn around time? What about the fact that I need to get my car fixed? This is unacceptable and absurd.