Horrid Service Continue with Dial Direct..

<p>Dial Direct has become such a frustrating company to deal with! we are shopping around for other insurance, and will move as soon as possible!</p> <p>firstly we had to deal with having a home break in/burglary! Dial Direct was very unsympathetic during the whole procedure of the claim and everything after. Not taking away the trauma left by the traumatic experience! we've been paying out monthly installment on time every month with no issues from our side, and then to have this happen and not be compensated even for half of what was insured!</p> <p>We've received a rejection letter on 07 October 2016 after the burglary happend on the 22 September 2016. We've since followed the correct procedure by sending a letter contesting this rejection. The formal dispute was sent to an email address provided ie ********** on 31 October 2016. We have had no response whatsoever! i suspect this to be delaying tactics?! We would like to approach the Ombudsman but according to Dial Direct, these 'steps' needs to be followed before going to the Ombudsman!</p> <p>besides this mess, i am also owed a refund, which i have sent numerous emails about. I was requested to get a letter to confirm this refund. Said letter has been sent to Tshepang Mashiloane intial email was sent on 01 Dec 2016, then twice on 02 Dec 2016, then 13 Dec 2016 and again on 19 Dec 2016. This is a valid email as i have preciously received correspondence from this person via her email ********** i am being blatantly ignored and that is as unprofessional as you can get!</p> <p>this matter needs to be resolved as a matter of urgency!</p> <p>its ridiculous!</p>