Horrible service Nontokozo Ndlovu @Telesure

After reading the reviews on Telesure's service, I can confirm all is absolutely believable! I submitted a third-party claim with them after their client smashed into the back of my car while I was stationary at an intersection. I submitted all the necessary information as they requested (as long as a shopping list) but received no feedback since! When I called in to enquire about the repairs to my vehicle, I was "assisted" by Nontokozo Ndlovu, a third party claims consultant, who seemed disgruntled that she had to be at work on the day. She told me "it would take +-30 days just to get feedback, and if I don't like their processes and turnaround times, I must go claim for my damages by my own insurer." She was very rude and irate and clearly had no customer service skills.

Working in the insurance industry myself for almost 12 years, I speak to many of their clients who are looking to move their business elsewhere for the very same reason. It's hard to believe Telesure (which is made up of DIAL DIRECT, FIRST FOR WOMEN, BUDGET, VIRSEKER, ETC) is still in business after experiencing the bad service firsthand. For all who have received poor service from this company, best advice I can give is laying a complaint with the Ombudsman for Short Term Insurance. Otherwise, just STAY AWAY!!! This business has no concept of customer service or TCF.