AF
Ana-cher Francke
1 reviews | Active since Mar 2020
03 Mar 2020, 09:54
Horrible Service
If i could give 0 stars i would.
Service received from this company is absolutely disgusting.
Had a accident on 27/08/2019 sent them all the relevant information including dash cam video's just for them to request the same information 7 months later.
What is your process do you not create profiles/portfolios with the details of the event and on top of it learn your staff to respond to responses in a timely manner.
Through the service i am getting from you people i will be canceling my insurance with Dial Direct.
Useless
Helpful (0)
Replies (4)0
Replies (4)
Telesure Investment Holdings's replyOfficial
03 Mar 2020, 15:01Hi,
We are concerned to hear you say this and would like to assist you.
Please send us a private inbox message with your policy details in order to get our team to look into your matter and contact you to assist.
Kind Regards,
The Telesure Team.
We are concerned to hear you say this and would like to assist you.
Please send us a private inbox message with your policy details in order to get our team to look into your matter and contact you to assist.
Kind Regards,
The Telesure Team.
Telesure Investment Holdings's reply03 Mar 2020, 15:01
Official
Hi,
We are concerned to hear you say this and would like to assist you.
Please send us a private inbox message with your policy details in order to get our team to look into your matter and contact you to assist.
Kind Regards,
The Telesure Team.
We are concerned to hear you say this and would like to assist you.
Please send us a private inbox message with your policy details in order to get our team to look into your matter and contact you to assist.
Kind Regards,
The Telesure Team.
Telesure Investment Holdings's replyOfficial
03 Mar 2020, 17:03Thanks for getting back to us Ana- cher.
One of our Customer Service Relation Specialist will make contact with you to address your concerns.
Kind Regards,
The Telesure Team.
One of our Customer Service Relation Specialist will make contact with you to address your concerns.
Kind Regards,
The Telesure Team.
Telesure Investment Holdings's reply03 Mar 2020, 17:03
Official
Thanks for getting back to us Ana- cher.
One of our Customer Service Relation Specialist will make contact with you to address your concerns.
Kind Regards,
The Telesure Team.
One of our Customer Service Relation Specialist will make contact with you to address your concerns.
Kind Regards,
The Telesure Team.
Telesure Investment Holdings's replyOfficial
06 Apr 2020, 11:36Hi Ana-cher F,
Thank you for allowing us the opportunity to assist you with this.
We can confirm that the matter was concluded and that your excess was refunded.
Regards,
The Telesure Team
Thank you for allowing us the opportunity to assist you with this.
We can confirm that the matter was concluded and that your excess was refunded.
Regards,
The Telesure Team
Telesure Investment Holdings's reply06 Apr 2020, 11:36
Official
Hi Ana-cher F,
Thank you for allowing us the opportunity to assist you with this.
We can confirm that the matter was concluded and that your excess was refunded.
Regards,
The Telesure Team
Thank you for allowing us the opportunity to assist you with this.
We can confirm that the matter was concluded and that your excess was refunded.
Regards,
The Telesure Team
AF
Ana-cher Francke's updateReviewer Update
06 Apr 2020, 12:12All my Thanks goes to Louis Meyer who assisted me with the escalation of this matter.
AF
Ana-cher Francke's update06 Apr 2020, 12:12
Reviewer Update
All my Thanks goes to Louis Meyer who assisted me with the escalation of this matter.