horrible service and disrespectful

I stay in a block of flats (double story). 3 flats on ground floor and 3 flats on the first floor. The geysers for the flats are installed on the upper floor units (first floor). There was a geyser that burst, and it was overflowing between flat no. 1 (ground floor) and flat no. 4 (first floor). Owner of flat 4 called plumbers to check the geysers. The plumber found out that the problematic geyser is for flat 1. I alerted the owner of flat 1 and she claimed from her insurance to replace her geyser. Plumbers came to replace the geyser and they had to cut open the ceiling on flat 4 to replace the geyser. Before the cutting open, I personally asked the plumbers if the ceiling is going to be fixed, they said yes, the insurance gave a go ahead. This happened in March 2021 (around the 10th). The insurance company am dealing with is TELESURE INVESTMENT HOLDINGS. Telesure sure sent someone to come and access the damages. The guy who came said the whole ceiling needs to be replaced and should be painted. Today it is the 31st/05/2021 and my ceiling is still wide open in my lounge nogal. TELESURE said they will pay R6184.05 to fix the ceiling and they wanted to give me cash. How so mara? What about the labor? I did not agree to their offer. I want them to bring their own plumber and see if the R6184.05 will be accepted. I do not want cheap material on my roof. I asked them if it was a white lady, were they going to drag their feet and undermine me as there are doing right now. I feel insulted and disrespected by TELESURE. HORRIBLE SERVICE…