HORRIBLE SERVICE AND A CASH COLLECTING COMPANY!

On the 26th September 2024 I took my car to Audi for service, all went well except there was an issue with my clutch. Then I raised this issue with Telesure Investment Holdings as I have a warranty cover with them.

I was assisted by the lady called Rontodwa Nethononda to raise a claim. I comp**** with most of their requirements, until they requested pictures of the damaged component.

Audi did send a picture and confirmed that even if we strip the clutch, the damaged component cannot be seen. I kept on following up with her via email to no response on the status of the claim.

I then got a call from Rotondwa requesting that I go for a cheaper mechanic as opposed to Audi as my quote from Audi was too expensive. This call was on the 8th October 2024.

Today, the 23rd October 2024, almost a month later, I called to inquire and I am told that Rotondwa rejected my claim on the 09th of October 2024 with no communication to me.