1 reviews | Active since Jun 2015
Horrible Experience
<p>Just incase you are considering taking out short term insurance, I want to tell you of my experience. On 4 may my bakkie was damaged by another bakkie. I got 3 quotes and sent them to the insured to pass to his insurance comp. The quotes were for R40000. Nothing happened. I tracked down his insurance company & they asked for 7 docs plus 3 quotes. I sent it to them. Nothing Happened. After chasing them they said I must take the bakkie to Pomona. We argued because bakkie was not roadworthy. They then agreed to collect the bakkie and return it in 2 days. Several days later I had to phone them again. Turns out only once it arrives at Pomona they will book with assessor. Days later the assessor called and asked me questions. He did not have my details. My vehicle came back at 7pm on a Fri night, more than a week later. I kept phoning and 1 day Enid said she lost all 7 docs. I sent everything AGAIN. Every time I was given new excuses. On 19.06 they said they will pay me R9970.64. I pointed out that the quotes were all over R40k and was told to speak to the assessor, Johannes Moloi who works for Telesure. This is bad enough but I must add that at no time during the last 7 weeks have I had any communication from them except for 1 call demanding 7 docs. So if you want to take out short term insurance, consider that you may have to make dozens of phone calls to get 25% of your claim after more than 7 weeks. (I have not received a cent yet, as I write)</p>
Thank you for your feedback.
We will be in contact to discuss your concerns.
Regards,
The Telesure Team
Thank you for your feedback.
We will be in contact to discuss your concerns.
Regards,
The Telesure Team
Thank you for your patience while we attended to this matter.
We can confirm that we agreed to your claim being settled by repairing your vehicle at one of our mutual service providers.
Please accept our apology for the delays as well as inconvenience caused.
Regards,
The Telesure Team
Thank you for your patience while we attended to this matter.
We can confirm that we agreed to your claim being settled by repairing your vehicle at one of our mutual service providers.
Please accept our apology for the delays as well as inconvenience caused.
Regards,
The Telesure Team
