HORRIBLE CUSTOMER SERVICE !!!!!

I was asked by Budget Insurance / Innovation Group to take my vehicle to an RMI Approved company to get an assessment, one agent mentioned that the warranty would cover the cost of the assessment, I called again just to make sure then another agent mentioned that I would have to pay for it.

I took my vehicle to the RMI Approved company then when they tired calling these companies the agents kept on telling them that my policy was cancelled even though I have been making payments since 2019 and I have never missed any payment. Policy Strat Date: 02/07/2019 Policy Number: *** I had to call several times to get assistance with that issue.

When I received the rejection letter, I called budget and innovation and I was told that the mechanic reported that it was a normal wear and tear, however, when I spoke to the mechanic shortly after I was told that he mentioned that it was a mechanical failure of the pressure plate on the report. I do not understand why I was given the wrong information by the agents.

I had replaced the clutch in May 2019 before I started paying for the warranty and there is no way that it has a wear and tear now.

A consultant by the name of Jan from Telesure Investment Holdings mentioned that they needed 10 business working days to give me feedback on my complaint and I had asked him if the mechanic or I could send him pictures of the clutch and if the vehicle should be shown in the pictures as well. his response was that I could forward any information or evidence I felt was relevant to be considered so I sent pictures of the clutch and vehicle as at the 21st of September 2022 since they would not send an assessor to actually go see the vehicle and the part in question.

Jan mentioned that the pictures initially sent by the mechanic and the pictures I sent him were indeed different but the outcome will remain the same and the claim will remain rejected based on the initial pictures that were sent. No one is going to actually view the clutch and Jan also mentioned that I needed to prove that I did change my clutch in 2019 by an RMI Approved Company which is rather unfair as I was not even paying for the warranty at that point.