LS
Lebogang S
1 reviews | Active since Jul 2017
07 Sept 2022, 13:49
HORRIBLE CUSTOMER SERVICE
I am a premium payer for funeral policies which i took for my immediate family members, I have not been debited for 2 or 3 months I have been sending email to *** over the past 4 weeks requesting someone to call me as i anted to know why i m not being debited. To this day no one has bothered to call me or assist with my query, ... I got a response on my email that I only have 2 active policies, however even those 2 policies are not being debited from my account, This is by far the worst service iI have ever came across....
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Replies (3)
Telesure Investment Holdings's replyOfficial
07 Sept 2022, 14:28Hi Lebogang,
We are concerned to hear this.
We have escalated your matter to the relevant team to investigate. They will contact you with feedback.
Kind Regards,
The Telesure Team
We are concerned to hear this.
We have escalated your matter to the relevant team to investigate. They will contact you with feedback.
Kind Regards,
The Telesure Team
Telesure Investment Holdings's reply07 Sept 2022, 14:28
Official
Hi Lebogang,
We are concerned to hear this.
We have escalated your matter to the relevant team to investigate. They will contact you with feedback.
Kind Regards,
The Telesure Team
We are concerned to hear this.
We have escalated your matter to the relevant team to investigate. They will contact you with feedback.
Kind Regards,
The Telesure Team
LS
Lebogang S's updateReviewer Update
07 Sept 2022, 15:56i need someone to call me regarding this issue, I am not happy at all
I have tried several times to call the contact Centre however I am unable to get through ,, i am being transferred from 1 department to the other
I have tried several times to call the contact Centre however I am unable to get through ,, i am being transferred from 1 department to the other
LS
Lebogang S's update07 Sept 2022, 15:56
Reviewer Update
i need someone to call me regarding this issue, I am not happy at all
I have tried several times to call the contact Centre however I am unable to get through ,, i am being transferred from 1 department to the other
I have tried several times to call the contact Centre however I am unable to get through ,, i am being transferred from 1 department to the other
Telesure Investment Holdings's replyOfficial
07 Sept 2022, 15:58We have escalated your matter to a manager Lebogang.
They will contact you with feedback.
Kind Regards,
The Telesure Team
They will contact you with feedback.
Kind Regards,
The Telesure Team
Telesure Investment Holdings's reply07 Sept 2022, 15:58
Official
We have escalated your matter to a manager Lebogang.
They will contact you with feedback.
Kind Regards,
The Telesure Team
They will contact you with feedback.
Kind Regards,
The Telesure Team