<p>I called Hellsure (Telesure) around at 08:44 on the 10/03/2017 to find how far is my claim, I spoke to Busi Ngwenya and she was so RUDE it’s not funny. She doesn’t have telephone etiquette s****s, she shoots from the hip. Firstly it’s NOT my fault that your Call Centre is flooded with calls and I believe I should have been advised that I'm in wrong department calmly and I should have understood. I usually call Hellsure (Telesure) on daily basis since my accident on the 27/02/2017, I was getting right information first time from Cynthia Gugu Maseko which Appreciate. I hung up the phone and told Busi Ngwenya I’m going to report her, I hope her Manager Vikash Ganas reprimand appropriately. I will remember your name Hellsure (Telesure) and Busi Ngwenya</p> <p> </p> <p>Hellsure (Telesure)</p> <p>Dealing with us is Uneasy<br /> We Don’t care about you and your things<br /> We are backward thinking<br /> We are Dishonest and Unfair<br /> We Never meet your needs first time<br /> We are Seldom there for you</p>
Thank you for bringing this matter to our attention.
Kindly be advised that the matter will be escalated to a Customer Relations Specialist who will be in contact with you to address your concerns.
Please accept our sincere apology for all the frustration caused.
Kind Regards
The Telesure Team
Best regards,
Thank you for bringing this matter to our attention.
Kindly be advised that the matter will be escalated to a Customer Relations Specialist who will be in contact with you to address your concerns.
Please accept our sincere apology for all the frustration caused.
Kind Regards
The Telesure Team
Best regards,
Dear Neo
We have now received confirmation from our Customer Relations Specialist that contact has been made with you. It has also been confirmed that the matter has been investigated and we wish to re-assure you that we indeed take our Service Delivery very seriously. The service failure will be further addressed according to our internal procedures.
Once again, please accept our sincere apologies for the manner in which the call was handled.
Kind Regards
The Telesure Team
Best regards,
Dear Neo
We have now received confirmation from our Customer Relations Specialist that contact has been made with you. It has also been confirmed that the matter has been investigated and we wish to re-assure you that we indeed take our Service Delivery very seriously. The service failure will be further addressed according to our internal procedures.
Once again, please accept our sincere apologies for the manner in which the call was handled.
Kind Regards
The Telesure Team
Best regards,
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