1 reviews | Active since Jun 2016

23 Jun 2016, 11:21

Great customer service

<p>I would just like to complement Wesley Fester for the best customer service from the towing department at Telesure, He convinced me to stay with first for women. He insured my trust in Telesure after deciding to cancel my vehicle insurance policy due to lack of communication and rude agents . Miway offered a better premium + a better access fee , I then decided to decline the offer based on the service that Wesley provided after being involved in an accident on a Sunday morning, where miway done an authorized tow on my vehicle Wesley helped me to get my vehicle from miways smd yard in Boksburg , he then helped me with my claim process. He reassured my faith in Telesure by making sure that all the departments called me . Wesley then went out of his job description by going the extra mile calling and following up on my claim process and finding out if I had been assisted accordingly offering extra by asking if there was anything else he could do…</p> <p> </p> <p>Wesley went beyond his call of duty by saving this policy and offering me better customer service than the client care agents ,the sales department and their claims department .</p> <p> </p> <p>I would just like to Thank Wesley Fester for the service he provided.</p>

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Replies (1)
Telesure Investment Holdings
Telesure Investment Holdings's reply23 Jun 2016, 12:05
Official

Thank you so much for taking the time to send this beautiful compliment.

We will most certainly convey this positive feedback to Wesley and his Manager. It is always delightful to know that our clients are being well taken care of and in good hands.

Furthermore; we are genuinely excited to hear that he was able to retain you as our client and that will most certainly not go unnoticed.

Have an awesome day further.

Kind Regards

The Telesure Team