***** and Cover Ups by TIH and Budget Insurance

I have been in a contractual dispute with the TIH subsidiary, Budget Insurance and in particular the complicity of TIH in aiding its subsidiary cover up what amounts to attempting ***** to escape delictual liability and contravention of the Financial Sector Regulations Act.

My vehicle which was brand new 2021 Hyundai H100, that was ****** and recovered in October of 2021 after having updated my policy earlier in the same month. In December, Budget Insurance rejected my claim on the basis of my initial policy. In January 2022 I used Budget's internal dispute resolution (TIH) to provide proof that I updated my policy in October 2021 weeks before my vehicle was ******.

I liaised with the agent/specialist from TIH regarding what I thought was initially an error by Budget Insurance. But after TIH and its dispute agent/specialist did not provide me with the findings of their own investigation, I knew that there was something more sinister going on, because till to date I have not received the findings regarding the dispute I filed, yet I received a notification that the investigation regarding my dispute had been concluded weeks after the proposed turnaround time. Even after I had requested the TIH agent/specialist to provide me with updates during this entire process. My requests were ignored and I never received any response.

Thereafter I received a call from Budget Insurance in which the agent was under the impression that I had been informed of the respective findings of the dispute, then she was informed that I had not been provided with the findings of the dispute and that I had reported the matter to the Ombudsman. When I requested from her to be provided with the findings, she refused and told me that she would call me back! She called me back the next day and made no mention of the findings but instead tried to bully me into cancelling the policy that was still in place with Budget.

Budget Insurance is liable for putting me at risk by not updating my policy as I had requested and has contravened the FSR Act with its conduct. They continue to put salt in the wound by attempting to perpetuate *****, with the assistance of TIH, by omitting material information that is evidence of their negligence and subsequent liability. Their secrecy and efforts to disregard their own policies is further evidence of this. The most appalling aspect about their behaviour and conduct is their utter lack of integrity in doing business with their clients. It is one thing to make a mistake and then act in good faith, it is another thing to make a mistake and go beyond acting in bad faith to the extent that you commit ***** by covering up what one assumed was a mistake.

They have conducted themselves in this manner because they think that most of their clients will not report them to the Ombudsman and Financial Sector Conduct Authority. More importantly they rely on the assumption that their customers/clients won't pursue ******** and civil recourse through the courts for their misconduct that warrants such legal action.

I refuse to be bul**** into silence and submission by another irresponsible corporation that has utter disdain for its clients.