Formal Complaint – Unprofessional Conduct of Claims Assessor

I am writing to lodge a formal complaint regarding the conduct of your claims assessor, Ms. Zelpha Jacobs.

From my interaction with her, I found her to be highly disrespectful and condescending. Instead of assisting me with feedback on my claim, she dismissed my queries and displayed an unwillingness to help. To make matters worse, when I questioned her about her rudeness, she openly laughed with her colleagues, which I found extremely unprofessional and humiliating.

As a client, I expect to be treated with respect, empathy, and professionalism, especially when dealing with sensitive matters such as claims. It is deeply concerning that Telesure Group allows staff members who display such behavior to be at the forefront of client service.

I request that this matter be investigated and that appropriate steps be taken to address this unacceptable behavior. I also ask that I be allocated a new claims handler who will treat me fairly and professionally.

I look forward to your urgent feedback.

Kind regards,