LR
Lee R

1 reviews | Active since Jul 2013

19 Sept 2019, 21:12

Follow up on current complaint.TAKE NOTE!!

This platform will not allow me to post another/further complain on my original complaint against BUDGET, so seeing as TELESURE has been phoning me and I need the public to be aware of what is going on I am posting an update anew., To add insult to injury Budget refuses to repair my car, their #specialist (who it has emerged is not Hyundai approved) has determined that my oil leak is due to wear and tear ,fine , I have a booking at Hyundai and am eager to see what they the REAL SPECIALIST will determine ,they will tow my car back to me,also fine,BUT again BUDGETS/TELESURES #specialist service providers towing company,BASSONS turn up a hour late,my car in tow,the driver a young man in his twenties and his assistant,a young schoolboy,no older than 14.(#specialist indeed) Between the two of them they managed to damage my front bumper(it is loose and the paint is chipped) and totally out of alignment(we took photos and video of the farce ) and I drove my car to them, (the towing company two weeks ago ),now when these #specialist deliver my car ,it wont start and the electric window drivers side is down,my wife had to put a black bag over the window to try and prevent tonights rain from damaging the interior .This is beyond embarrassing as I'm sure my neighbours must be having a right laugh at us .This is exactly what I have been on about from the beginning,TELESURE loves using words like "technicians ,specialists,when in reality all these #specialist seem to be is the cheapest companies out there ! I will be seeking legal advice in the morning .

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Replies (2)
Telesure Investment Holdings
Telesure Investment Holdings's reply20 Sept 2019, 11:20
Official
We acknowledge receipt of your complaint. 

We have attempted to contact you without success and a message was left on your voicemail. 
We will appreciate it if you can contact us back to discuss your concerns. 
Kind Regards, 
The Telesure Team. 
LR
Lee R's update20 Sept 2019, 18:43
Reviewer Update
You tried to call me once on my wife's number and then only let the phone ring a couple of times. ( So I am sure your system shows an attempt,but please do not try to make it appear any thing more than that!) I refuse to waste any more of my time trying to contact someone at Telesure as 1) I get passed from one person to another and each time I have to repeat myself .My contact number is *** as per your system. 2) I am tired of speaking to people who passes the buck and can not take ownership of what is going on,I will accept a call from some one who has authority and is capable of making definite decisions .