Failure or refusal to acknowledge a service provider for no valid reason
<p>I am a client of Telesure Group Services who owns a legitimate and accredited Vehicle Trcking Company in South Africa. I currently insure 4 vehicles with them but they refuse to accept our Tracking device and therefore threaten even our other clients with high premiums if they do not change and use Tracking devices that Telesure chooses. </p> <p>The problem here is that in March 2017 we sent a proposal for Telesure to acknowledge EKS Secure Technologies as one of Tracking companies their clients can use but that was declined citing (we have more than enough supplier in vehicle tracking) but the problem is our clients are now receaving threatening e-mails about how they will not be covered should anything happen to their cars.</p> <p> </p> <p>As a Telesure client in good standing my self, i find this very hypocritic when in July 2016 their CEO Tom Creamer went on Jacaranda FM to highlight the importance of educating and developing the youth to create or pave way for a better South Africa. </p> <p>After this they go on and squeeze the small player/companies by refusing them even the slightest chance of making it in the Tracking industry.</p> <p>Nick Jacobs (General Manager Supply Chain) is no where to be found to explain what they mean by (no space for new suppliers because i dont want business from them but they need to just acknowledge that we exist)</p> <p> </p> <p>I find this very disturbing as big businesses will continue to thrive at the expense of small companies. They are simply closing the market but they will not hesitate to take our money on a monthl basis which they do withou fail.</p> <p> </p> <p>This guys must be seen for who they really are and not what they want the public to see.</p> <p> </p> <p>Very bad compnay with very bad business practice.</p>
Thank you for your feedback.
We will be in contact to discuss your concerns.
Regards,
The Telesure Team
Thank you for your feedback.
We will be in contact to discuss your concerns.
Regards,
The Telesure Team
We can confirm that your matter was escalated to the correct department within Telesure and that your company's product was evaluated and approved as acceptable.
We apologise for the inconvenience that was caused.
Regards,
The Telesure Team
We can confirm that your matter was escalated to the correct department within Telesure and that your company's product was evaluated and approved as acceptable.
We apologise for the inconvenience that was caused.
Regards,
The Telesure Team
