Excess recover going on for over 15 months!!! Unacceptable.

Item: Telesure Investment Holdings
Rating: 1
Author: Kameel P

This company is *********** at best, I have been waiting for my excess recovery for a car accident that was clearly not my fault for over FIFTEEN MONTHS.

Information regarding my recovery is few and far between, I last received communication that a vehicle reg check was being done, that was over a month ago.

Please can someone contact me so I can escalate this, this service is terrible, its been well over a year now for something as simple as excess recovery.

Pathetic Service.

Helpful (0)

Replies (3)

Telesure Investment Holdings's replyOfficial

26 Jun 2020, 13:19

Good day Kameel

We would like to apologies for this.

We will escalate this to our team and you will receive feedback.

Regards

The Telesure Team

Telesure Investment Holdings's reply26 Jun 2020, 13:19

Official

Good day Kameel

We would like to apologies for this.

We will escalate this to our team and you will receive feedback.

Regards

The Telesure Team

Kameel P's updateReviewer Update

26 Jun 2020, 16:59

Thank you, I would appreciate some feedback via email as well if possible - ***.

Regards,
Kameel

Kameel P's update26 Jun 2020, 16:59

Reviewer Update

Thank you, I would appreciate some feedback via email as well if possible - ***.

Regards,
Kameel

Kameel P's updateReviewer Update

29 Jun 2020, 11:05

To whom it may concern,

I still have not received any updates from your team via phone or email.

Kindly indicate whether any update is forthcoming.

Regards,
Kameel

Kameel P's update29 Jun 2020, 11:05

Reviewer Update

To whom it may concern,

I still have not received any updates from your team via phone or email.

Kindly indicate whether any update is forthcoming.

Regards,
Kameel