TR
Tshepiso R

1 reviews | Active since Jun 2012

21 May 2019, 12:07

Enid Mapson - APPALLING SERVICE ********** 728

We have never dealt with such an *********** person in all the years of doing business!!! She seems not to know how to do her job , we always get assistance from other consultants. She never listens , never adheres to promise of calling us back. She doesn't respond to email , AT ALL. She doesn't ever want to put us through to her manager . Can we get Vegash Ganar to call us back . We spoke to Gugu she assisted us regarding our query she called us back with feedback - GREAT SERVICE FROM HER !! She advised Enid needs to assist us with our matter further. After reading the email and quote we called Enid, she cannot assist us with our query we must call back and ask for a Manager. This back and forth has been going on for a Month. Her service is appalling , its really scary.

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Replies (2)
Telesure Investment Holdings
Telesure Investment Holdings's reply21 May 2019, 12:33
Official
We acknowledge receipt of your complaint.

One of our Customer Relation Specialists will be in contact with you to discuss your concerns.

Kind Regards, 
The Telesure Team
Telesure Investment Holdings
Telesure Investment Holdings's reply21 May 2019, 15:08
Official
Dear Tshepiso

Kindly be advised that we have received confirmation from the Manager in our Legal Department; Vekash; that contact has been made and your concerns have been addressed.

Please rest assured that the Service Failures experienced by the said consultant will be investigated and addressed.

Please accept our apologies for the frustration caused.

Kind Regards
The Telesure Team