EM
Eshen M
1 reviews | Active since Jan 2025
28 Jan 2025, 08:30
Don’t use tihsa! No response from them regarding a claim.
I have a claim going on since December 12th. From January 8th I’ve been waiting for an update on my claim. Today is the 28th of Jan.
This is my first claim and I’m starting to think that I’m never going to get paid out.
Been with other insurers, received much better service than this. I would suggest that you DO NOT use this company if you’re looking to have peace of mind with your vehicle cover.
Helpful (0)
Replies (5)0
Replies (5)
Telesure Investment Holdings's replyOfficial
28 Jan 2025, 13:35 Good day Mr E Moodley.
We are disappointed to hear about your service experience.
We have arranged for the team to be in contact with you to provide you with feedback on your claim.
Kind regards,
The Telesure team
We are disappointed to hear about your service experience.
We have arranged for the team to be in contact with you to provide you with feedback on your claim.
Kind regards,
The Telesure team
Telesure Investment Holdings's reply28 Jan 2025, 13:35
Official
Good day Mr E Moodley.
We are disappointed to hear about your service experience.
We have arranged for the team to be in contact with you to provide you with feedback on your claim.
Kind regards,
The Telesure team
We are disappointed to hear about your service experience.
We have arranged for the team to be in contact with you to provide you with feedback on your claim.
Kind regards,
The Telesure team
EM
Eshen M's updateReviewer Update
28 Jan 2025, 15:45Hi there,
Nobody has gotten back to me.
I am still waiting.
Nobody has gotten back to me.
I am still waiting.
EM
Eshen M's update28 Jan 2025, 15:45
Reviewer Update
Hi there,
Nobody has gotten back to me.
I am still waiting.
Nobody has gotten back to me.
I am still waiting.
Telesure Investment Holdings's replyOfficial
28 Jan 2025, 15:48Good day Mr E Moodley,
Your complaint has been escalated to a manager to assist you.
You will receive a callback; however, a reminder will be sent to call you.
Kind regards,
The Telesure team
Your complaint has been escalated to a manager to assist you.
You will receive a callback; however, a reminder will be sent to call you.
Kind regards,
The Telesure team
Telesure Investment Holdings's reply28 Jan 2025, 15:48
Official
Good day Mr E Moodley,
Your complaint has been escalated to a manager to assist you.
You will receive a callback; however, a reminder will be sent to call you.
Kind regards,
The Telesure team
Your complaint has been escalated to a manager to assist you.
You will receive a callback; however, a reminder will be sent to call you.
Kind regards,
The Telesure team
EM
Eshen M's updateReviewer Update
29 Jan 2025, 12:06Hi,
Nobody has contacted me, and I’ve even emailed the claims person again, but still nobody replies.
Is anyone ever going to contact me?
Nobody has contacted me, and I’ve even emailed the claims person again, but still nobody replies.
Is anyone ever going to contact me?
EM
Eshen M's update29 Jan 2025, 12:06
Reviewer Update
Hi,
Nobody has contacted me, and I’ve even emailed the claims person again, but still nobody replies.
Is anyone ever going to contact me?
Nobody has contacted me, and I’ve even emailed the claims person again, but still nobody replies.
Is anyone ever going to contact me?
Telesure Investment Holdings's replyOfficial
29 Jan 2025, 12:20Good day Mr. E Moodley.
We are very sorry that you have not yet been contacted and for the frustration that this is causing.
We have requested that you receive an urgent call back.
Kind regards,
The Telesure team
We are very sorry that you have not yet been contacted and for the frustration that this is causing.
We have requested that you receive an urgent call back.
Kind regards,
The Telesure team
Telesure Investment Holdings's reply29 Jan 2025, 12:20
Official
Good day Mr. E Moodley.
We are very sorry that you have not yet been contacted and for the frustration that this is causing.
We have requested that you receive an urgent call back.
Kind regards,
The Telesure team
We are very sorry that you have not yet been contacted and for the frustration that this is causing.
We have requested that you receive an urgent call back.
Kind regards,
The Telesure team