1 reviews | Active since Dec 2013
Do not insure with Dial Direct
<p>i had a home invasion and burglary on 22September 2016, its been nearly 2 weeks since registering my claim and i am yet to recieve information on the outcome. I religiously make sure that my debit order is paid on time every month. Now when i need to make a claim, there is just no sense of urgency! I have insurance so that i can be secured against certain inconveniences and now when it happens i am not being attended to effeciantly as i expect to be. Will definately be looking at other options very soon! Policy number ********** 94</p>
Thank you for bringing this matter to our attention
Kindly be advised that we have escalated the matter to the manager of the claims division to ensure that contact is made with you within the next 24 hours with an update on the claim.
We are truly sorry to hear about the incident and hope that the family is okay. Please accept our sincere apology for the frustration and inconvenience caused.
Kind Regards
The Telesure Team
Thank you for bringing this matter to our attention
Kindly be advised that we have escalated the matter to the manager of the claims division to ensure that contact is made with you within the next 24 hours with an update on the claim.
We are truly sorry to hear about the incident and hope that the family is okay. Please accept our sincere apology for the frustration and inconvenience caused.
Kind Regards
The Telesure Team