Dissapointed

<p>Good Morning </p> <p> </p> <p>The claim lodged on the 9th of June 2017, with the reference number ********** 82 3, refers.</p> <p> </p> <p>My name is Damaris Mkwa**** mother in law of Ms. Akani Shabangu; My son’s car Golf 6 Cabriolet which is registered in my name but paid for by Edwin Baloyi have been insured with Telesure since August 2015.</p> <p> </p> <p> </p> <p>As it has been stated on the claim, my daughter in law was unfortunately involved in car accident and she lodged a claim on 9th of June 2017. I would like to express my extreme disappointment and dissatisfaction with how my claim is being handled by Telesure. Your latest update of many postponements received yesterday for the 18/07/2017 refers.</p> <p> </p> <p>According to your turn-around times, a claim is supposed to be processed and paid within 21 working days from when the loss adjustor receives the damage report. The claim was submitted over a month ago. To date, we don’t even know whether the loss adjuster has received the report or not. We are now on the second month since the claim was lodged and we have not received an outcome as to when the claim will be paid.</p> <p> </p> <p>We have submitted all the relevant documents, we have met with the assessor and spoken to him telephonically on numerous occasions - during which he has badgered and intimidated my daughter in law, asking the same questions over and over again. Surely this is not correct procedure for such a reputable company. It is also ********* for a person who experienced such a traumatic event such as an accident and also informed that their valuable asset is a write-off be subjected to more scrutiny and harassment as if they ****ed someone. What happened to sympathy? She is now treated like a ****. Surely, I don’t think your company subscribe to that and if it does, then I don’t think I’m in the right insurance.</p> <p> </p> <p>I therefore wish to state categorically that it is obvious that by now your investigations revealed something and procedurally, you have a responsibility to share that with us, good or bad. Just give it to us in writing so that if the outcome is not favorable, we are able to seek legal intervention. Just don’t subject my daughter in law to further trauma.</p> <p> </p> <p>She was in an accident and she was, no doubt, traumatized by this experience. Quite frankly, I am of the view that this is nothing but harassment. I will no longer allow him to continue with this unwarranted victimization. After having experienced such an unfortunate incident which we would have preferred to have avoided at all costs, she is now being victimized by the very institution that should be providing comfort and a solution to our problem. Isn’t what insurances are meant to do?</p> <p> </p> <p>Not having a vehicle for over a month now has been a major inconvenience for us. My son’s job requires that he travel using a car daily, not to mention his personal errands that need to be run daily using a car. I should not even have to motivate why he need a car as he has been a loyal Telesure client and have paid my premiums religiously since joining the insurance.</p> <p> </p> <p>The manner in which Telesure has dealt with this matter is highly unprofessional, given the fact that we have provided all the details, documentation and provided clarity where it was required. There is nothing more that we can do from our side that we haven’t already done. We have been as patient as we can be and we deserve to be treated better.</p> <p> </p> <p>Please note that this email serves as an official complaint. We expect and trust that Telesure will handle this matter in the utmost fairness and professionalism moving forward.</p> <p>Please note that she informed me that you need an appointment with which I have discouraged her to consent to. I’m of the view that this is further ************ and harassment as we have already done enough. Yours is to move forward with the claim. Provide an outcome. Whether in favour of us or in your favour. We will deal with the consequences of this.</p> <p> </p> <p>Furthermore, please communicate directly with me regarding this claim and abstain from communicating directly to her. I also prefer that moving forward your communication should be in writing and directed to me. This will assist a lot when legal intervention is sought as records are critical.</p> <p> </p> <p>Regards</p> <p> </p> <p> </p> <p> </p> <p>Damaris Mkwa****</p> <p>Cell: 082 ********** </p>