Disgustingly horrible access retrieval services

I was involved in accident last year December, and I was required to pay an access amount. I paid the access amount on the day i picked up my car. I have been working with different people to assist me with my access retrieval, and when i finally got someone to assist me through out, I had to be the one that constantly calls or emails to get feedback. But that is not the problem. The problem is that during the stages of the access retrieval, an offer was made by the other company, and the consultant (Bongani Radebe) and his managers, decided to turn that offer down and try to get more. I was not even notified that they turned it down, as they had told me about the offer and how many days it would to actually receieve the money, told me i was going to recieve an sms alerting me. When i called to find out what was happening with the payout, only than i was told that they declined the offer and requested more, "getting more for our clients, cause the damages amounted to this amount, and the amount they offering does not amount to the damage costs" was what i always got. I constantly had to call and email to find what was happening. When i finally accepted that they going further with the case, i still had to contact them to find out the feedback, and than i was told that the case might take up to a year to be solved. I have also, at some point told them to stop the case and accept the offered amount so that the whole thing can end, but was told the same story about charges on damages being a lot, and they want to get the best for their clients. If i am to get the best, why did you not fight the case, instead of sending me a letter telling me that you are closing the case cause you cant get the access amount that YOU are fighting, as I had accepted the offered amount? If i am to get he best, than why did i not get the best service at all from your consultant? nd on the letter you state that i can take the matter to smalls claims court, knowing very well that they will not go for the case as it is a bellow amount. Had you wanted the best for me, YOU would have listened to me and accepted the offer as I had adviced so. So now YOU will fix this mess and get me the offered amount that they had proposed in the beginning. I was promised that my case would be top priority, but it never was, so dont bull**** me and tell me that you going to prioritize it this time. If you respond to tell me that you prioritizing this matter, YOU will solve this matter in 5 days. Your services is disgustingly horrible. I work with clients as well, and never have i given such horrible service. I will wait for your response, and when you do respond, you better have a solution to this, my needs were met, YOU put yourself before MY needs as your client. Make a plan