Disgusting Service!!!!

I was involved in an accident in April 2019. It was the 3rd party who was a fault as he was changing lanes but failed to check if the next lane was clear. I had to pay an access amount of R7500 but because the accident wasn't my fault Telesure had to recover this amount for me from the 3rd party.

It's been almost 2 years now and I haven't had my claim paid back to me yet, not only that but the service is so terrible because I haven't had any real feedback regarding my claim in this very long period. The only communication I get is emails notifying me that somebody else is working on my claim, which really does not matter to me. What matters to me is getting my money back and also getting some sort of proper updates on the claim but that's not happening.

I have sent emails asking about the progress but I get no reply.

TWO YEARS OF WAITING, NO RESPONSE TO MY EMAILS, NO FEEDBACK ABOUT THE PROGRESS, NO SERVICE AT ALL!!! PRETTY DISGUSTING IF YOU AKS ME.