Disappointed @Telesure - Pay the balance sure to me

Highly disappointed by the service. I had a claim against one of their clients that uses Budget Insurance. The amount originally discussed and agreed upon was NOT PAID out to me as the agent apparently made a mistake with the amount, I then received a payment that was short of more than R2000.00 after I already made arrangements at the panel beater around the initial amount. I want the money that was signed and agreed upon. This is clearly a fault on their end that needs to be rectified. I refuse to bear the brunt of this mistake. I asked to speak to a manager and nobody is available. Also, the agent that handle my legal claim is on leave until 14 Jan 2019. The new agent that is handling the case is just apologizing saying that the offer remains on the unsigned offer communication, AND THAT IS NOT GOOD ENOUGH!!!!! I AM HIGHLY UPSET!!!!!