DIAL DIRECT WORST INSURANCE COMPANY

I have still not been paid out for a claim from Dial Direct even tho I was told it'll be done within 24 to 48 hrs. I have proof it's now gone 8 days. I spent MY time and MY money doing this. This claim go as far back as early December 2023. No disputes, it was approved immediately. Everytime I call, I get put on hold after 10 min it cuts off. It became so frustrating I had to move my business to Auto & General. I raised my issues with Telesure and got a call from the disputes and resolutions department, a lady by the name Gabriella Gomez called me. She went to great lengths to clarify her position and also tell me she doesnt work for Dial Direct. However that my issues will be noted and feedback will be after a month. UNREAL. I reached out to her again to tell her my claim has still not been settled. She didn't acknowledge my email or revert to appease me in any way. May be good at her job but definitely no passion for customer service. However can some please help me sort my issues with Dial Direct, probably the worst company I have dealt with in all of my long life. I JUST WANT WHAT IS RIGHTFULLY DUE TO ME. I have proof of all communication.