Dial Direct and Telesure: Ignored claim Despite ongoing payments.

I've been trying to reach out to Dial Direct and Telesure since May 13th regarding a mechanic warranty claim under my cover with Dial Direct. Despite my efforts, they've ignored my calls and emails. I've been with them since 19/03/2020, and while they've never missed a payment, they're nowhere to be found when I need to make a claim. These companies are unreliable—if you have cover with them, you might want to reconsider