Dial direct
<p>good morning</p> <p>I got a nasty surprise on 12/12 only to find on my bank account that dial direct went and put through a early debit order </p> <p> </p> <p>Nowhere on the policy does it state that they are allowed to do this </p> <p> </p> <p>i find it extremely irritating that this can be done</p> <p>now my bank has hit me for an unpaid debit order and my credit rating has and will take a knock</p> <p> </p> <p>im sorry but a simple Sorry will not do it</p> <p>from a very ****ed off client</p> <p>jean </p>
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Telesure Investment Holdings's replyOfficial
23 Dec 2016, 15:12We acknowledge receipt of your complaint
According to the information at our disposal we note that you have been contacted by the Underwriting Team who explained the reasons why an early deduction is done in the month of December. We further note that a refund for the costs incurred has been processed, monies of which is due to reflect in your account by the 29th December.
We apologise for the frustration and inconvenience caused
Kind Regards
The Telesure Team
Best regards,
Telesure Investment Holdings's reply23 Dec 2016, 15:12
Official
We acknowledge receipt of your complaint
According to the information at our disposal we note that you have been contacted by the Underwriting Team who explained the reasons why an early deduction is done in the month of December. We further note that a refund for the costs incurred has been processed, monies of which is due to reflect in your account by the 29th December.
We apologise for the frustration and inconvenience caused
Kind Regards
The Telesure Team
Best regards,