Day ******* & Dodging Responsibilities

I registered a claim against the House Insurance last week Thursday. The person handling the claim is Mr Enos Mhlongo. Starting with how he incorrectly me, calls Miss Khumalo, to relegating and abdicating his responsibilities to me, its annoys.<br> <br> The nature of the claim is a damaged gate. The projected time to have the gate made and installed by the service provider is just over a week from date of accident. During this time, we live in a house that has the damaged gate wide opened, day and night.<br> <br> The claim consultant, Enos, makes me look for & pay for the Sec co for a week, +-R5 231. This he does it under the disguise that their processes takes longer...I have had to pay a security company that I am not contracted to myself, TRS as we couldnt find ADT whom I am contracted to. I must point out that I am not given much choice on the security matters as the conversations on security start after 16h00 & he is no where to be found telephonically leaving me to fend for myself with a wide open gate. Emails are available where I am expressing my dissatisfaction about this behavior.<br> <br> I still have other excesses to pay, yet I must subsidize such a huge company, whilst I am not safe!!